Shipping policy

Last updated: October 07, 2026

PROCESSING TIME

Orders are typically processed within 1-2 business days of being placed, excluding weekends and holidays. You will receive a confirmation email once your order has shipped.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping within Canada is free on all orders. Estimated delivery times are 3-7 business days within Canada, depending on your location and the shipping method chosen. Delivery estimates are not guaranteed and may be affected by circumstances outside our control, including courier delays and weather.

For international orders, shipping rates are calculated at checkout based on your location and the shipping method selected. Additional customs duties and taxes may apply on international orders and are the responsibility of the customer.

SHIPPING DESTINATIONS

We ship within Canada and internationally.

ORDER TRACKING

Once your order ships, you will receive a tracking number by email where available, so you can follow your delivery.

ADDRESS ACCURACY

Please ensure your shipping address is complete and correct at checkout. We are not responsible for orders delayed or undelivered due to an incorrect or incomplete address provided at checkout.

LOST OR DAMAGED PACKAGES

If your order arrives damaged, or does not arrive within the estimated delivery window, contact us at info@astramdskincare.com with your order number so we can investigate with the carrier and arrange a replacement or refund where appropriate.

CONTACT US

If you have questions about shipping, contact us at info@astramdskincare.com or (905) 497-7744.