Refund policy

Last updated: October 07, 2026

At Astra MD, we want you to be satisfied with your purchase.

PRODUCTS

If you are not satisfied with a product, contact us within 7 business days of receiving your order. Products must be returned unopened and in their original condition to be eligible for a refund. Opened items are not eligible for a refund, except where the item arrived damaged or you received the wrong item (see below). Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds are issued to your original method of payment within 5 business days of approval. Shipping costs are non-refundable, and you are responsible for the cost of return shipping unless the item arrived damaged or incorrect.

The following are not eligible for return:

- Opened or used skincare products, for hygiene and safety reasons, except where the item arrived damaged or incorrect

- Sale or clearance items

- Gift cards

If a product arrives damaged or you received the wrong item, contact us within 48 hours of delivery with your order number and a photo of the item, and we will arrange a replacement or refund at no cost to you, even if the item has been opened.

CONSULTATION AND BOOKING DEPOSITS

Deposits purchased through this store ($50, $100, or $200 Consultation Deposit and Cancellation Fee) are non-refundable. A deposit is applied toward the cost of the service it was paid for when you attend your appointment.

If you cancel or do not attend the appointment the deposit was paid for, the deposit is retained to cover the reserved appointment time. We will waive this where you are unable to attend due to illness, an emergency, or another circumstance beyond your control; contact us as soon as you are able.

QUESTIONS

If you have a question about a refund, contact us at info@astramdskincare.com.